Elvang Denmark A/S
Tel: +45 3537 8989
ORDERING AND PAYMENTS
The Elvang webshop is open 24 hours a day.
Please enter your name, address, e-mail, phone number, forms of payment and choose your way of delivery. You can always change the content of your shopping basket, right up until you confirm your buy by "confirm order". After that your order goes to our webshop.
We accept payment by the following credit cards: Visa/Dankort, Visa, Visa Elektron, Maestro, MasterCard, JCB og American Express. The full amount will be charged on the day of shipment (the day the goods are dispatched).
When you have placed your order, you will receive an order confirmation. No binding purchase agreement between you and Elvang Denmark A/S has been made, until you receive the order confirmation.
All orders are shipped within 1-3 days. All orders are subject to availability.
Uncollected items will be returned to Elvang. Uncollected items are not covered by the rules of "exchanges and refunds".
EXCHANGES AND REFUNDS
When you shop at www.elvang-denmark.dk, you may change your mind after receiving your order. After you have received your order, you may carefully examine it. Within a period of 14 days you may return the order in the same shape and form, in which you have received it.
However, you have to notify us before the 14th day after receipt of your order, if you want to return the ordered item. Please contact us at firstname.lastname@example.org.
1. Notify us by email within 14 days after receipt of your order
2. Send your items in the original packaging back to us within 14 days from your notification
3. Fill in the return form and send it with the items that you want to return
4. Use the enclosed GLS return label
5. You will receive your refund within 14 days after we have received the order in our warehouse
6. If the items are not received in their original packaging and in the same condition as you received them, a deduction might be made
7. If you want to exhange an item, we will refund the amount to you for the returned item and we kindly ask you to make a new order in our webshop
Our return address is:
Elvang Denmark A/S
DK-4180 Sorø (Soroe)
Should you receive an item, which is subject to a claim, you are welcome to return it.
If the claim is applicable, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receipt of the item in our warehouse.
The items are your responsibility, until they reach our warehouse. Please make sure to pack the item safely to prevent any damage to the products or boxes. Please make sure that the original packaging of the item is intact. Please keep receipts and tracking numbers as proof of the return of the goods to us.
We do not guarantee that all the items displayed in the Elvang webshop are in stock at the time of your order.
Elvang cannot warrant that the content of www.elvang-denmark.dk at all time is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Elvang may at any time change the content of the site.
Though Elvang strive to display the correct texts, images and pricing on the webshop, errors may occur.
Elvang cannot be held responsible for any damages caused from using the site or for that matter not being able to use the site. Elvang cannot guarantee a problem-free uninterrupted and secure access to the site.
We cannot guarantee that the colors on the website are fully equivalent to the actual colors of the items. This depends partly on the color setting of your computer and monitor.