Return & Exchange


RETURN AND EXCHANGE

When you shop at www.elvang-denmark.dk, you may change your mind after receiving your order. Within a period of 14 days you may return the order in the same shape and form, in which you have received it.

However, you have to notify us before the 14th day after receipt of your order, if you want to return the ordered item. Please contact us at webshop@elvangdenmark.dk.

Please note the following:

1. Notify us by email within 14 days after receipt of your order
2. Send your items in the original packaging back to us within 14 days from your notification
3. Fill in the return form and send it with the items that you want to return
4. Use the enclosed GLS return label
5. You will receive your refund within 14 days after we have received the order in our warehouse
6. If the items are not received in their original packaging and in the same condition as you received them, a deduction might be made
7. If you want to exhange an item, we will refund the amount to you for the returned item and we kindly ask you to make a new order in our webshop

Our return address is:

Elvang Denmark A/S
Banevej 7
DK-4180 Sorø (Soroe)
Denmark

Phone no.: + 45 3537 8989
E-mail: webshop@elvangdenmark.dk