• Throws
  • Cushions
  • Scarves
  • Towels
  • Tea Towels
  • Tablecloths
  • Accessories
Elvang Denmark A/S
Banevej 7
DK-4180 Sorø (Soroe)
Denmark
Tel: +45 3537 8989
E-mail: info@elvangdenmark.dk
VAT: DK31582016

ORDERING AND PAYMENTS

The Elvang webshop is open 24 hours a day and you can therefore always do your shopping.

Please enter your name, address, e-mail, phone number, forms of payment and choose your way of delivery. You can always change the content of your shopping basket, right up until you confirm your buy by "confirm order". After that your order goes to our webshop.

We accept payment by the following credit cards: Visa/Dankort, Visa, Visa Elektron, Maestro and MasterCard. The full amount will be charged on the day of shipment (the day the goods are dispatched).

ORDER CONFIRMATION

When you have placed your order, you will receive an order confirmation. No binding purchase agreement between you and Elvang Denmark A/S has been made, until you receive the order confirmation. 

All orders are shipped within 1-3 days. All orders are subject to availability.

Uncollected items

Uncollected items will be returned to Elvang. Uncollected items are not covered by the rules of "exchanges and refunds".

EXCHANGES AND REFUNDS

When you shop at www.elvang-denmark.dk, you may change your mind after receiving your order. After you have received your order, you may carefully examine it. Within a period of 14 days you may return the order in the same shape and form, in which you have received it.

However, you have to notify us before the 14th day after receipt of your order, if you want to return the ordered item. Please contact us at webshop@elvangdenmark.dk.

  1. Notify us by email within 14 days after receipt of your order
  2. Send your items in the original packaging back to us within 14 days from your notification
  3. Fill in the return form and send it with the items that you want to return
  4. Use the enclosed GLS return label 
  5. You will receive your refund within 14 days after we have received the order in our warehouse
  6. If the items are not received in their original packaging and in the same condition as you received them, a deduction might be made
  7. If you want to exhange an item, we will refund the amount to you for the returned item and we kindly ask you to make a new order in our webshop

Our return address is:

Elvang Denmark A/S
Banevej 7
DK-4180 Sorø (Soroe)
Denmark

CLAIM

Should you receive an item, which is subject to a claim, you are welcome to return it.

If the claim is applicable, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receipt of the item in our warehouse. 

The items are your responsibility, until they reach our warehouse. Please make sure to pack the item safely to prevent any damage to the products or boxes. Please make sure that the original packaging of the item is intact. Please keep receipts and tracking numbers as proof of the return of the goods to us. 

DISCLAIMER

We do not guarantee that all the items displayed in the Elvang webshop are in stock at the time of your order.

Elvang cannot warrant that the content of www.elvang-denmark.dk at all time is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Elvang may at any time change the content of the site.

Though Elvang strive to display the correct texts, images and pricing on the webshop, errors may occur.

Elvang cannot be held responsible for any damages caused from using the site or for that matter not being able to use the site. Elvang cannot guarantee a problem-free uninterrupted and secure access to the site.

We cannot guarantee that the colors on the website are fully equivalent to the actual colors of the items. This depends partly on the color setting of your computer and monitor.

GOVERNING LAW

These terms of use are construed in accordance with Danish law and you agree that the Danish courts will have exclusive jurisdiction for any dispute under this agreement.

PROTECTION OF YOUR INFORMATION

We are highly committed to protect the privacy of our visitors and customers. At the same time we want to give you the best experience when visiting our web shop or signing up for our newsletter. This is why we need your information. The information that we gather is for instance your name and contact information, email address, demographic information such as postcode and shipping address as well as other information relevant to orders, competitions and so on.

In order for you to shop at elvang-denmark.dk we need the following information from you:

Basic customer Information

  • Name
  • Address
  • Phone number
  • E-mail address
  • Payment information (these data are SSL encrypted and not visible to us)

We collaborate with a number of other companies that store and process data. These companies only deal with information on our behalf and are not allowed to use them for their own purposes.

We only collaborate with data processors inside of EU or in countries that can provide your information with adequate protection.

The person responsible for processing our data at https://www.elvang-denmark.dk is Tina Hav.

You are entitled to know what information we are processing about you.

If you believe the information is inaccurate, you are entitled to correct them. In some cases, we are required to delete your personal data, if you ask for it. E.g. if your data is no longer necessary for the purpose in question. You can also contact us, if you believe your personal data is being processed in violation with the law. In this case, please write to us at info@elvangdenmark.dk.